Privacy policy

At LullaPink, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

We collect information from you when you visit our website, register an account, place an order, or contact us for customer service. The types of information we may collect include:

  • Personal Information: Name, email address, phone number, shipping and billing addresses, and payment information.

  • Non-Personal Information: Browsing activity, device information, location data, and IP addresses, used to improve your experience on our site.

2. How We Use Your Information

We use the information we collect to:

  • Process your orders and transactions.

  • Communicate with you about your orders, updates, promotions, and other related matters.

  • Improve the functionality and user experience of our website.

  • Prevent fraud and protect the security of our website and customers.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who help us operate our website and conduct our business—such as payment processors, logistics providers, and marketing platforms. These providers are contractually required to protect your information and comply with privacy standards.

We may also disclose your information where required or authorised by Australian law, including in response to court orders or legal proceedings.

4. Data Security

We implement a range of security measures—including encryption, firewalls, and secure server technology—to protect your personal information. While we take reasonable steps in line with the Australian Privacy Principles (APPs), no internet transmission or electronic storage is 100% secure. We encourage you to take precautions when sharing personal information online.

5. Cookies

We use cookies and similar technologies to improve site functionality, analyse usage patterns, and personalise your experience. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.

6. Your Choices

You have the right to:

  • Access and update your personal information by logging into your account or contacting us.

  • Opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email.

  • Request deletion of your personal information, subject to exceptions (e.g., legal or transactional retention requirements under Australian Consumer Law).

7. Third-Party Links

Our website may contain links to third-party websites. These external sites are governed by their own privacy policies, and we are not responsible for their content or data practices. We recommend reviewing those policies before engaging with third-party sites.

8. Children’s Privacy

Our website is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover such data has been inadvertently collected, we will delete it promptly.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or how your personal information is handled, please contact us:

📧 Email: info@lullapink.com
📞 Phone: (08) 8204 7574
📍 Address: 51 Henley Beach Road, Leawood Gardens, SA 5150, Australia

We value your trust and are dedicated to maintaining the privacy and security of your personal information in accordance with the Privacy Act 1988 (Cth) and relevant Australian laws. Thank you for choosing LullaPink!